Privacy policy
Last updated: December 10, 2025
This Privacy Policy describes how ChicBack (hereinafter, the "Site", "we" or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase on chicback.com (hereinafter, the "Site") or communicate with us in any other way regarding the Site (collectively referred to as the "Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or for any other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other measures required by applicable law.
Collection and use of your personal information
To provide the Services, we collect personal information about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set forth below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, those of our users, and others.
Personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and how you use our Services. The term "personal information" is used to refer to information that identifies or describes you individually, as well as information that may relate or be associated with you. The following sections describe the specific categories and types of personal information we collect.
Information we collect directly from you
The information you provide directly to us through our Services may include the following:
- Contact details Includes your name, address, phone number, and email address.
- Order information Includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information Includes your username, password, security questions, and other information used for account security purposes.
- Customer service information Includes information you choose to include in communications with us, such as when sending a message through the Services.
Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this data; however, this may prevent you from using or accessing these features.
Information we collect about your usage
We may also automatically collect certain information about your interaction with the Services (hereinafter, "Usage Data"). To do so, we may use cookies, pixels, and similar technologies (hereinafter, "Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information about your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide the products or services you have requested and thereby fulfill our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information through online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.
All information we obtain from third parties will be handled in accordance with this Privacy Policy. See also the following section, Third-party websites and links.
Use of your personal information
- Provision of services and products. We use your personal information to provide you with the Services and thereby fulfill our contract with you, which includes processing your payments, fulfilling orders, sending notifications related to your account as well as your purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing shipping, facilitating returns or exchanges, and other features and functionalities related to your account. We may also enhance your shopping experience by allowing Shopify to link your account to other Shopify services you choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
- Marketing and advertising. We may use your personal information for promotional and marketing purposes, such as sending you promotional, advertising, and marketing communications via email, text message, or postal mail, as well as displaying product or service advertisements. This may include using your personal information to better tailor the Services and advertising both on our Site and on other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Art. 6 (1) (f) of the GDPR.
- Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you will be responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other details with anyone. If you believe your account has been compromised, contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in maintaining the security of our website, both for you and other customers, pursuant to Art. 6 (1) (f) of the GDPR.
- Communications and service improvement. We use your personal information to provide you with customer service and improve our Services. This is our legitimate interest to be able to respond to you, as well as to provide effective services and maintain our business relationship with you pursuant to Art. 6 (1) (f) of the GDPR.
Cookies
Like many other websites, our Site also uses cookies. For specific information about the cookies we use related to the operation of our Shopify store, see https://www.shopify.com/en/legal/cookies. We use Cookies to operate and improve our Site and our Services (which includes remembering your actions and preferences), as well as to perform analytics and better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better personalize services, products, and advertising on our Site and other websites.
Most browsers accept Cookies automatically by default, but you can choose to configure your browser to delete or reject cookies through your browser controls. Please note that deleting or blocking Cookies may negatively affect your user experience and may cause some Services, including certain general features and functionalities, to function improperly or become unavailable. Additionally, blocking Cookies may not completely prevent sharing information with third parties, such as our advertising partners.
Disclosure of your personal information
Under certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, or other reasons under this Privacy Policy. Such circumstances may include the following:
- With providers or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, fulfillment, and shipping).
- With business and marketing partners to show you advertising and provide services to you. Our business and marketing partners will use your information according to their own privacy notices.
- When you indicate, request, or otherwise consent that we disclose certain information to third parties, such as to send you products or through the use of social media widgets or login integrations with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business.
- In connection with business transactions, such as mergers or bankruptcies, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms of service, and protect or defend the Services, as well as our rights, those of our users, and others.
We make public the following categories of personal and sensitive data about users for the reasons set forth above in “How we collect and use your personal data” and “How we disclose personal data”:
| Category | Categories of recipients |
|---|---|
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We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we share personal information to participate in advertising and marketing activities as indicated below.
User-generated content.
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, such content will be public and accessible to anyone.
We do not control who will have access to the information you choose to make available to others. Likewise, we cannot guarantee that parties who have access to such information will respect or protect your privacy. We are not responsible for the privacy or security of any information you make publicly available, nor for the accuracy, use, or misuse of any data you disclose to or receive from third parties.
Third-party websites and links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to unaffiliated or non-controlled sites, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee or are responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on them. Information you provide on public or semi-public sites, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of such third-party platforms, without limitation as to its use by us or by third parties. Our inclusion of such links does not, by itself, imply any promotion of the content of such platforms or their owners or operators, except as disclosed in the Services.
Children's data
The Services are not intended for use by children, so we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its deletion.
As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of minors under 16 years old.
Security and retention of your information
Please note that no security measure is perfect or impenetrable, so we cannot guarantee "perfect security." Additionally, information you send to us may not be secure while in transit. Therefore, we recommend that you do not use insecure channels to communicate sensitive or confidential information.
The retention period of your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, such rights are not absolute and may apply only in certain circumstances, which may allow us to deny your request in certain cases and as permitted by law.
- Right of access/knowledge: You may have the right to request access to the personal information we have about you, including details related to how we use and share your information.
- Right to deletion: You may have the right to request the deletion of personal information we hold about you.
- Right to correction: You may have the right to request correction of inaccurate personal information we hold about you.
- Right to portability: You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, under certain circumstances and with certain exceptions.
- Right to opt-out of sale, sharing, or targeted advertising: You may have the right to request that we do not "sell" or "share" your personal information or that we opt out of processing your personal information for "targeted advertising" purposes, as defined under applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on your location, this will be treated as a request to opt out of the "sale" or "sharing" of information for the device and browser you use to visit the Site.
- Restriction of processing: You may have the right to request that we stop or restrict the processing of your personal information.
- Withdrawal of consent: Whenever we rely on your consent to process your personal information, you may have the right to withdraw such consent.
- Appeal: You may have the right to appeal our decision if we refuse to process your request. To do so, you may respond directly to our denial.
- Management of communication preferences: We may send you promotional emails, and you may opt out of receiving them at any time through the unsubscribe option available in the emails we send. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.
You may exercise any of these rights as indicated on our Site or by contacting us using the contact details provided below.
Please note that exercising any of these rights will not result in any discrimination on our part. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. Under applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting requests from an agent, we will require you to provide proof that you have authorized such agent to act on your behalf. Likewise, we may need to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Claims
If you have any claims about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with the response we have provided to your claim, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to file your claim with the local data protection authority. For the EEA, you may consult this list of data protection supervisory agencies.
International users
Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information will also be processed by personnel and service providers external to and partners of such countries.
If we transfer your personal information outside Europe, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent contract issued by the UK competent authority, as applicable, unless the data transfer is to countries that provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you may call us by phone, send an email to info@chicback.com or contact us through the address Calle Poniente 1, Pozuelo de Alarcón, M, 28223, ES.
For the purposes of applicable data protection laws, and unless explicitly stated otherwise, we are the data controllers of your personal information.