Terms and Conditions of Purchase

1. INTRODUCTION

The present document contains both the Terms and Conditions governing the use of this website and the Terms and Conditions of purchase. Please read these Terms and our Privacy Statement carefully before placing an order. By using this website or placing an order with us, you agree to the Terms and our Privacy Statement. If you do not agree, you should not place an order.

Should you have any questions related to the Terms and Conditions of purchase or the privacy policy, please use our contact form to contact us.

2. USE OF OUR WEBSITE

The present Terms and Conditions are the only ones applicable to the use of this website and supersede any other terms or conditions. By placing your order, you agree that you have read and accept these Terms and Conditions without reservation.

By using this Website, you agree that:

1. You may only use the Website to make legitimate enquiries or orders.

2. You may not place any speculative, false or fraudulent orders.

3. You also agree to provide us with your email address, postal address and/or other contact details and consent to the use of this information to contact you if necessary. In accordance with current law, ChicBack will never disclose your personal data to third parties. The information you provide to us in your order will be used for the sole purpose of managing your order.

4. Should you not provide us with all the necessary information, we will be unable to process your order.

5. By placing an order through this Website, you affirm to be over the age of 18 and in good legal standing.

3. SERVICE AVAILABILITY AND SHIPPING

The items offered through this website are available in Spain.

We do not ship to PO Boxes. You must therefore provide us with a physical mailing address. To avoid problems in the event that you are not at home at the time of delivery, please remember to provide us with a contact telephone number where we can reach you.

4. FORMALIZING SALES

No sales contract will exist for any product until your order has been expressly accepted and processed by us. If your order is not accepted, the amount of the order will be refunded in full.

Once an order has been placed, you will receive an email confirming that we have received your request. Please note that this does not mean that your order has been accepted. All orders are subject to our acceptance. The purchase will only be processed when we send you the shipping confirmation, which will refer exclusively and only to those products indicated in the shipping confirmation. We are under no obligation to supply you with any other products.

5. PRODUCT AVAILABILITY

All orders are subject to availability. If there are difficulties in terms of supply or availability of stock, we can offer you substitute products of equal or other value. Should you not want a product exchange, we will refund the amount paid in full.

We reserve the right to remove any product from the Website at any time.

We do not accept any responsibility for the removal or modification of any product or content from the Website.

6. DELIVERY

6.1. DELIVERY TIMES

Deliveries are handled by Seur and CORREOS. Delivery times vary according to the shipping destination.

Standard shipments take 24/48 business hours (Monday to Friday excluding holidays). Except the Balearic Islands which take 48/96 hours.

Deliveries to the Canary Islands take between 24-48 working hours.

Shipments outside of Spain and Portugal take between 2 and 4 business days, except to Corsica which takes between 7 and 14 business days.

Shipments to the United Kingdom take 5 days business hours.

Shipments to the United States take 48h/72h working days.

Shipments to Mexico takes between 48h/72h business days.

To calculate the delivery time of our shipments, please be advised that orders placed after 7:00 p.m. will begin to be prepared the following working day. Orders placed on Friday after 7:00 p.m., Saturday or Sunday are prepared and will go out on Monday.

Delivery times may be subject to change during periods of special events, promotions or markdowns.

In the exceptional event that we do not have one of the products from your order in stock, you will be informed about the situation and refunded proportionally.

BE ADVISED that shipments cannot be delivered to PO Boxes. For that reason, you are required to provide a physical mailing address.

To avoid problems in the event that you are not at home at the time of delivery, please remember to provide us with a contact telephone number where we can reach you.

6.2. SHIPPING COST

Shipping costs vary according to the delivery location. After choosing your products, you can see the shipping costs by clicking on the shopping cart and choosing the shipping zone. For orders over 80€ (99$ for the United States and Mexico), the shipping cost is free of charge.

BE ADVISED that shipments cannot be delivered to PO Boxes. For that reason, you are required to provide a physical mailing address.

To avoid problems in the event that you are not at home at the time of delivery, please remember to provide us with a contact telephone number where we can reach you.

7. PRICE AND PAYMENT

The price of the products will be as reflected on our website at any given time, except in the case of manifest error. Although we try to make sure that all prices listed on the page are correct, errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel your order altogether. If we are unable to contact you, the order will be considered cancelled and any amounts paid will be refunded in full.

The prices on the website include applicable taxes, but exclude shipping costs.

The prices can change at any time, but will not affect previous orders for which we have already sent a shipping confirmation email.

By making a credit card payment, you confirm being the primary cardholder.

Debit and gift cards will be subject to verification and authorization by the card issuer. If the card issuer does not authorize payment, we will not be liable for any delay or non-delivery, nor will we be able to formalize the sale.

8. RETURNS AND EXCHANGES

8.1 EXCHANGES:

– The customer has a period of 14 calendar days from receipt of the order to make the exchange/return.

– The item must not be used.

– The item must be in its original packaging.

All exchanges of products purchased in our online store must be processed through our Website.

8.2 RETURNS:

– The customer has a period of 14 calendar days from receipt of the order to make a return. In order to proceed with the return, please ensure that the following conditions are met:

– The item must not be used.

– The item must be in its original packaging.

For all returns and exchanges you must fill in and submit the online form from our Website, which can be found in the “Returns and Exchanges” section.

We will send you an e-mail confirming your return request.

We will send a courier within 48 hours to pick up your return package at the address you provided when placing your order. In the case of a refund, you will be credited to the original form of payment used. The time for a return to process depends on the issuing bank.

For orders placed in Spain, returns and exchanges are free.

Go ahead and make your purchase, our policy is always to help our clients and ensure 100% satisfaction.

9. EXCLUSION OF LIABILITY

Our liability regarding any product purchased on our website shall be strictly limited to the purchase price of the product.

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of any information transmitted or obtained through this website unless expressly stated otherwise on this website.

10. INTELLECTUAL PROPERTY

The User acknowledges and accepts that all copyright, trademarks and other intellectual property rights for the material or content provided on the Website belong exclusively to ChicBack.

11. WRITTEN COMMUNICATIONS

By using this website, you agree that the majority of your communication with us will be electronic. Any notifications you send to us should preferably be sent via our contact form.

It shall be understood that notifications have been received within 24 hours of sending an email. If you believe you have not received a notification, please contact us through the contact form.

12. DIVISIBILITY

If any of these terms or any provision is held to be invalid, illegal or unenforceable to any extent by the competent authority, it shall be severed from the remaining terms and conditions and shall remain valid to the fullest extent permitted by law.

13. OUR RIGHT TO MODIFY THESE CONDITIONS

We reserve the right to revise and modify these Conditions at any time.

You will be subject to the policies and Terms in effect at the time you place each order, unless we are required by law or government decision to make changes to those policies, Terms or Privacy Statement, in which case any changes will also affect orders you have previously placed.

14. APPLICABLE LAW AND COMPETENT JURISDICTION

Sales of products through our website will be governed by and subject to Spanish law.

Nothing in this clause will affect your rights as a consumer as stipulated under current law.